All Systems Operational

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Welcome to the status page for Addresscloud. Here you can view the current status of the service together with the service history. For support enquiries please email support@addresscloud.com

Uptime over the past 90 days. View historical uptime.
Addresscloud Match API ? Operational
90 days ago
100.0 % uptime
Today
Addresscloud Intelligence API ? Operational
90 days ago
100.0 % uptime
Today
Addresscloud Maps UI ? Operational
90 days ago
100.0 % uptime
Today
Addresscloud Batch UI ? Operational
90 days ago
100.0 % uptime
Today
Addresscloud Admin UI ? Operational
90 days ago
100.0 % uptime
Today
Addresscloud Support ? Operational
90 days ago
100.0 % uptime
Today
Addresscloud Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
Intermittent 500 errors across all services
Resolved - AWS have advised that they have resolved the issue and we are seeing all Addresscloud services are running as normal. We apologise to any inconvenience this may have caused Addresscloud customers, please be assured this was out of our hands. We will perform a post-mortem on this issue and look at how we can further improve our resiliency to this kind of incident in future.

Update from AWS: "Between 9:39 AM and 10:27 AM PDT (17:39 and 18:27 BST), we experienced increased error rates and latencies for API Gateway in the EU-WEST-1 Region... The issue has been resolved and the service is operating normally."
May 16, 18:53 BST
Monitoring - AWS have advised that the issue is in the process of being resolved and we are seeing a reduction in 500 errors: "We can confirm increased error rates and latencies for API Gateway in the EU-WEST-1 Region. Both the error rates and latencies are at a low enough level where retries would allow for a request to succeed. We have identified the root cause and are working to fully resolve the issue."
May 16, 18:33 BST
Identified - We have received the following from Amazon Web Services our hosting provider. It would appear to be an issue across all three Dublin data centres and is affecting multiple service providers. "We are investigating increased error rates and latencies for API Gateway in the EU-WEST-1 Region. Some other AWS services are also affected by this issue, which we will provide further details on shortly. We are working to determine root cause and resolve the issues."
May 16, 18:21 BST
Update - We are continuing to investigate this issue.
May 16, 17:57 BST
Investigating - We are seeing intermittent 500 errors across all Addresscloud services, our support staff are investigating now and will provide further updates
May 16, 17:56 BST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

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